AI-assisted helpdesk, chat, email and voice
Customer support that answers in minutes and reads like your best people wrote it.
Tier-1 and Tier-2 support agents in Cape Town and Manila on chat, email and voice, with AI drafting and quality-scoring every ticket — so response times fall and CSAT rises.
Fast start: live within 7 days, onboarding included. Written quote within 24 hours of a scoping call.
Why now
What changed
Customers expect instant, accurate answers in any channel. AI handles the drafting; the agent handles judgment and tone. That combination is cheaper and better than either alone.
What the pod does
- 24/7 or business-hours coverage across chat, email, voice and social
- AI-assisted drafting, ticket classification and knowledge-base answers, reviewed by the agent
- Tier-2 escalations, order and billing operations, returns and refunds
- QA scorecards on every agent, every week
- Knowledge base built and maintained as a by-product of the work
- CSAT, first-response time and resolution time reported weekly
Roles in this pod
Who you get
Customer Support Specialist (chat / email)
Pre-screened in Cape Town or Manila, trained on your product and playbook by AJ Smith and the team lead.
Voice Support Agent
Pre-screened in Cape Town or Manila, trained on your product and playbook by AJ Smith and the team lead.
Tier-2 Technical Support
Pre-screened in Cape Town or Manila, trained on your product and playbook by AJ Smith and the team lead.
Order & Billing Operations
Pre-screened in Cape Town or Manila, trained on your product and playbook by AJ Smith and the team lead.
Support Team Lead / QA
Pre-screened in Cape Town or Manila, trained on your product and playbook by AJ Smith and the team lead.
How we run it
Executive-led, AI-assisted, reported weekly
Scope
AJ Smith scopes the pod around your target, hours, tools and messaging.
Staff in 7 days
Seats drawn from the bench, onboarded to your systems, trained on your playbook.
Run
Daily stand-up with the team lead; AI handles research, drafting and QA; people do the work that needs judgment.
Review
Weekly KPI report; monthly review chaired by AJ; replacement guarantee after ramp.
Get a quote
Scope your customer support teams
Tell us the number you need to move. You will have a written quote within 24 hours and a team live within 7 days.
Prefer to talk first? Mention a time in the message and AJ will call you.
FAQ
Customer Support Teams: common questions
What does a customer support teams engagement include?
A dedicated team built around your outcome, a working team lead inside the pod, AI tooling for research, drafting and QA, weekly KPI reporting and a monthly review chaired by AJ Smith. Recruiting, onboarding, devices and backup power are included.
How quickly can the team start?
Scoping call this week, written quote within 24 hours, first seats live within 7 days from our pre-screened bench in Cape Town and Manila.
What hours will the team work?
Yours. Cape Town covers US Eastern and Central, the UK, Europe and the Gulf; Manila covers US Pacific, after-hours and the Australian and New Zealand day. Many pods blend both.
What is the commitment?
A 60-day pilot, monthly in advance, no lock-in during the pilot; then a rolling term with 30 days' notice. Any seat below target after ramp is replaced at no cost.
Do you publish prices?
No — every pod is scoped to your role mix, hours and seat count and quoted in writing after a 20-minute scoping call.
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