Q&A
Everything buyers ask before the first call
Straight answers on how pods work, who runs them, where the people are, what the commitment is and how we use AI.
What exactly is a 'pod'?
A pod is a small, dedicated team — usually three to eight people plus a working team lead — built around one outcome for one client: booked meetings, retained customers, resolved tickets or a closed month. The team lead coaches daily, you get a weekly KPI report, and your executive sponsor chairs a monthly review with a board-ready pack.
How fast can we start?
Fast start is the default. Scoping call this week, written quote within 24 hours, first seats live and working within 7 days. Recruiting, onboarding, tooling and training are included — you do not project-manage it.
Who runs the team?
Every pod has a working team lead inside it, an on-site operations lead in the hub, and an executive sponsor from the X77 leadership team — executives who have run ASX- and NZX-listed companies — accountable for your numbers, in your monthly review and as your direct escalation point.
Where are the people based?
Cape Town, South Africa and Manila, Philippines. Cape Town covers US Eastern and Central hours, the UK and Europe, and the Gulf. Manila covers US Pacific and evenings, and the Australian and New Zealand day. Many pods blend both.
Do you publish prices?
No. Every pod is scoped to your outcome, role mix, hours and seat count, and quoted in writing after a 20-minute scoping call. You will have a number within 24 hours.
What is the commitment?
A 60-day pilot, paid monthly in advance, with no lock-in during the pilot. After that, a rolling term with 30 days' notice. Any seat that is not meeting agreed KPIs after ramp is replaced at no cost.
Which markets do you serve?
The United States, the United Arab Emirates, Australia and New Zealand. X77 USA LLC is the US parent; Australian clients contract with X77 Ventures Pty Ltd.
How is this different from a BPO or a staffing marketplace?
Three ways. The team is built around your outcome and reported weekly, not rented by the hour. An executive who has run listed companies is accountable for it and sits in your reviews. And AI is used deliberately — for research, drafting, QA and reporting — so each seat produces more, while a person still does the selling and the judgment.
How do you use AI?
AI drafts, researches, enriches, classifies and scores. People decide, call, write the final message and own the relationship. Every customer-facing output is reviewed by a human. Our AI use policy sets out what we disclose to you and your customers.
Who owns the data, accounts and playbooks?
You do. We work inside your CRM, helpdesk and tools under your access controls. Sequences, playbooks and reports built for you stay with you.
How do you handle security and compliance?
Managed devices, multi-factor authentication, role-based access, signed NDAs and a data-processing addendum. We observe US state privacy laws and TCPA-aware calling, UAE PDPL, the Australian Privacy Act and South Africa's POPIA. A one-page security posture is available on request.
Do you guarantee a number of meetings?
No, and we would be wary of anyone who does: your market, offer and list matter as much as the reps. We commit to what we control — seats live in 7 days, agreed daily activity and quality scores, a weekly KPI report on outcomes (meetings held, opportunities created, tickets resolved), a monthly board-ready review, and replacement at no cost of any seat that misses target after ramp.
Are your SDRs US-based?
No. Our people work from Cape Town and Manila on your US hours, for a US company run from Miami. That is why a dedicated seat costs 60–70% less than a US hire or a US-based agency. Cape Town's neutral English accent and Eastern-time overlap make it our default for US phone work; Manila covers Pacific hours and evenings.
How are you different from memoryBlue, SalesHive or CIENCE?
Those are agencies: their reps run a campaign for you, often across several clients, at US rates. An X77 pod is your own dedicated team — people who work only for you, inside your CRM, with a working team lead in the pod and a former listed-company CEO accountable for the number — at offshore cost. We publish a side-by-side of the US market so you can compare like for like.
Can you also provide executives or advisory?
Yes. Fractional CFO, COO, CTO and head-of-revenue engagements, board advisory, governance sprints and market-entry consultancy for the US, UAE, Australia, New Zealand, South Africa and the Philippines.