Delivery hub — Manila · Manila · Cebu
Manila: 24/7 coverage, deep support and operations talent, and a decade of X77 experience.
Our Manila hub provides US West Coast and after-hours coverage, Australian-day coverage, and the world's most experienced customer-support workforce — built on operations our leadership has run in Manila before.
Why X77 here
Built for Philippines
Serving Manila and Cebu.
The world's largest customer-support talent pool with strong US cultural familiarity
Covers US evenings and the West Coast, and the entire Australian and New Zealand business day
Exceptional in support, order operations, onboarding, technical support and back-office processing
An established X77 team and infrastructure — not a cold start
Know the market
What to expect
| Talent | 1.7 million people work in the Philippine BPO industry; English is an official language and the workforce is trained on US customer expectations. |
|---|---|
| Infrastructure | Established office and work-from-home setups with managed devices, redundant internet and power; PEZA-zone experience. |
| Culture | Service-oriented, highly adaptable, and used to US products, brands and idiom. |
| Management | Run by an on-site operations manager with daily QA; AJ Smith has managed Philippine teams for years. |
Who we work with
Typical clients and uses
SDRs & BDRs who book qualified meetings
Sales Development Pods
English-native SDRs and BDRs in Cape Town and Manila, working your hours, in your CRM, with a working team lead inside the pod and a former…
See the podSDMs and BDMs who run the motion
Sales Development & Business Development Managers
Experienced SDMs and BDMs who run outbound motions, coach reps, own territories and partnerships, and report to your CRO or founder — recruited and…
See the podRetention, expansion and renewals
Customer Success Teams
CSMs and renewal specialists who own onboarding-to-renewal, run QBRs, spot churn risk early and find expansion — in your tools, in your hours,…
See the podAI-assisted helpdesk, chat, email and voice
Customer Support Teams
Tier-1 and Tier-2 support agents in Cape Town and Manila on chat, email and voice, with AI drafting and quality-scoring every ticket — so response…
See the podImplementation, activation and time-to-value
Client Onboarding Teams
Implementation and onboarding specialists who run kick-offs, configure accounts, train users and hand over to success — cutting time-to-value and the…
See the podBookkeeping, AR, AP and FP&A support
Finance & Back-Office Teams
Qualified bookkeepers, AR and AP specialists and FP&A analysts from South Africa's deep accounting profession and the Philippines — in QuickBooks,…
See the podGet a quote
Start in Philippines
A scoping call this week, a written quote within 24 hours, a team live within 7 days.