Services
Every role from the first call to the renewal — as a pod, not a headcount.
Ten services, one operating model: a dedicated team built around your outcome, a working lead inside it, AI doing the production, and a former listed-company CEO accountable for the numbers. Delivered by a team of more than 30 sales and support staff and a bench of consultants, growing every month. Live within 7 days, onboarding included.
SDRs & BDRs who book qualified meetings
Sales Development Pods
English-native SDRs and BDRs in Cape Town and Manila, working your hours, in your CRM, with a working team lead inside the pod and a former…
See the podSDMs and BDMs who run the motion
Sales Development & Business Development Managers
Experienced SDMs and BDMs who run outbound motions, coach reps, own territories and partnerships, and report to your CRO or founder — recruited and…
See the podRetention, expansion and renewals
Customer Success Teams
CSMs and renewal specialists who own onboarding-to-renewal, run QBRs, spot churn risk early and find expansion — in your tools, in your hours,…
See the podAI-assisted helpdesk, chat, email and voice
Customer Support Teams
Tier-1 and Tier-2 support agents in Cape Town and Manila on chat, email and voice, with AI drafting and quality-scoring every ticket — so response…
See the podImplementation, activation and time-to-value
Client Onboarding Teams
Implementation and onboarding specialists who run kick-offs, configure accounts, train users and hand over to success — cutting time-to-value and the…
See the podBookkeeping, AR, AP and FP&A support
Finance & Back-Office Teams
Qualified bookkeepers, AR and AP specialists and FP&A analysts from South Africa's deep accounting profession and the Philippines — in QuickBooks,…
See the podEngineers, data and AI specialists
Technical & AI Teams
Software engineers, QA, data analysts and AI/automation specialists embedded in your product or operations team — recruited for craft, managed for…
See the podFractional and full-time executives
C-Suite & Executive Talent
Fractional or full-time CFOs, COOs, CTOs, heads of sales and heads of customer for companies that need executive capability without a US executive…
See the podAI does the production, people do the selling
AI Marketing & Revenue Operations
AI-built content, sequences, enrichment, lead routing and reporting, operated by marketing and RevOps specialists in your pod. Lower cost per lead,…
See the podBusiness excellence, boards and market entry
Consulting & Advisory
Business excellence, go-to-market, governance and market-entry consultancy for the US, UAE, Australia, New Zealand, South Africa and the Philippines…
See the podRole catalog
Who sits in each pod
Mix roles across pods as your motion needs. Every seat comes from a pre-screened bench in Cape Town or Manila.
| Pod | Roles | Lead KPI |
|---|---|---|
| Sales Development Pods | Sales Development Representative (SDR), Business Development Representative (BDR), Inbound Response Specialist, Lead Researcher / List Builder, SDR Team Lead | Qualified meetings held per seat per week; pipeline created; speed-to-lead under five minutes. |
| Sales Development & Business Development Managers | Sales Development Manager (SDM), Business Development Manager (BDM), Partnerships Manager, Revenue Operations Analyst, Sales Enablement Specialist | Rep ramp time; meetings-to-opportunity conversion; forecast accuracy. |
| Customer Success Teams | Customer Success Manager (CSM), Renewals Specialist, Account Manager (expansion), Customer Marketing Specialist, CS Team Lead | Gross and net revenue retention; time-to-value; expansion pipeline. |
| Customer Support Teams | Customer Support Specialist (chat / email), Voice Support Agent, Tier-2 Technical Support, Order & Billing Operations, Support Team Lead / QA | First response under one hour; CSAT at or above 90%; cost per ticket. |
| Client Onboarding Teams | Onboarding Specialist, Implementation Consultant, Solutions / Technical Onboarding, Training Specialist, Onboarding Team Lead | Time-to-first-value; activation rate; 90-day retention. |
| Finance & Back-Office Teams | Bookkeeper, Accounts Receivable Specialist, Accounts Payable Specialist, Financial Analyst (FP&A), Finance Team Lead / Controller support | Days to close; DSO; reconciliation accuracy. |
| Technical & AI Teams | Software Engineer (full-stack / backend), QA Engineer, Data Analyst / Engineer, AI & Automation Specialist, Technical Team Lead | Sprint velocity and predictability; defect rate; automation hours saved. |
| C-Suite & Executive Talent | Fractional CFO, Fractional COO, Fractional CTO / Head of Engineering, Head of Sales / Revenue, Head of Customer Success / Support | Delivery against a written 90-day mandate. |
| AI Marketing & Revenue Operations | AI Marketing Specialist, Marketing Operations / RevOps Analyst, Content & SEO Specialist, Paid Media Specialist, Marketing Automation Engineer | Cost per qualified lead; speed-to-lead; marketing-sourced pipeline. |
| Consulting & Advisory | Fractional Chair / Non-Executive Director, Board Advisor, Go-to-Market Advisor, Market-Entry Advisor, Operating Partner support | Delivery against a written engagement scope with milestones. |
Do not see the role? We have placed everything from executive assistants to data engineers. Tell us what you need.
Standard terms
The same deal for every pod
Fast start
Scoping call, written quote in 24 hours, first seats live within 7 days. Recruiting, onboarding, training and tooling included.
60-day pilot
Monthly in advance, no lock-in during the pilot, then a rolling term with 30 days' notice.
Replacement guarantee
Any seat not meeting agreed KPIs after ramp is replaced at no cost within ten business days.
Yours to keep
We work in your tools under your access. Playbooks, sequences and reports stay with you.