How it works
Fast start: scoped this week, quoted in 24 hours, selling within 7 days.
We keep a pre-screened bench in Cape Town and Manila and run onboarding as a product, not a project. That is how a pod goes live in a week with your messaging, your tools and your targets.
The first seven days
Day by day
| Day | What happens | You |
|---|---|---|
| Day 0 | 20-minute scoping call with AJ Smith: the outcome, roles, hours, tools, messaging. | Join the call |
| Day 1 | Written quote and pod plan: seats, lead, KPIs, pilot terms, start date. | Approve |
| Day 2–3 | Seats selected from the bench; optional interview of the team lead; NDAs and access set up. | Grant CRM / helpdesk access, share product material |
| Day 4–6 | Onboarding: product, ICP, playbook, tools, sequences built, QA scorecard agreed. | One 45-minute product session |
| Day 7 | Pod live. First calls, tickets or close tasks under the team lead's supervision. | Receive first daily update |
| Week 2–6 | Ramp to target. Weekly KPI report and 30-minute review. | Weekly 30 minutes |
| Day 60 | Pilot review chaired by AJ Smith: results against target, decision on term and expansion. | Decide |
Operating model
What a pod looks like
Seats
Three to eight specialists built around one outcome. Blend roles — SDRs with an inbound specialist, CSMs with a renewals seat.
Team lead
A working lead inside the pod: coaches daily, runs stand-ups, owns the weekly report. Included for pods of four or more.
Hub operations
On-site operations lead in Cape Town or Manila for HR, QA, devices, connectivity and backup power.
Executive oversight
AJ Smith chairs the monthly review and is your direct escalation. Board-grade reporting, because he has written it for boards.
Tooling
We work in your stack
HubSpot, Salesforce, Pipedrive, Zendesk, Intercom, Gorgias, Freshdesk, Apollo, Outreach, Salesloft, QuickBooks, Xero, NetSuite, Slack, Teams, Zoom — and whatever else you run. Where you have gaps, we bring proven tools and hand them over when you want them.
Security baseline
- Managed devices, full-disk encryption, MFA on every system
- Role-based access under your controls; quarterly access reviews
- Signed NDAs for every seat; data-processing addendum for every client
- TCPA-aware calling practices in the US; PDPL (UAE), Privacy Act (AU), POPIA (ZA) observed
- Backup power and dual connectivity for every seat
Get a quote
Start the clock
One scoping call. Written quote in 24 hours. Live in 7 days.