Hire offshore · Customer Support Teams
Hire an offshore Tier-2 Technical Support
Troubleshoots product issues, reproduces bugs, works with engineering. Delivered from Cape Town or Manila as part of a managed pod, on your hours, in your tools — recruited and trained by AJ Smith, former CEO of ASX- and NZX-listed companies.
Live within 7 days. Onboarding included. Replacement guarantee.
What you get
A Tier-2 Technical Support who is part of a pod, not a freelancer
Pre-screened
Drawn from our bench in Cape Town or Manila; interviewed and tested by AJ Smith's team before you meet them.
Managed daily
A working team lead inside the pod runs stand-ups, reviews work and coaches from AI quality scores.
AI-equipped
Research, drafting, classification and reporting handled by AI so the person produces more.
Reported weekly
Escalation resolution time and the other pod KPIs in a weekly report; monthly review chaired by AJ.
FAQ
Hiring an offshore Tier-2 Technical Support
How much does an offshore Tier-2 Technical Support cost?
A fully loaded US Tier-2 Technical Support typically costs around $90,000 a year. An experienced, English-native equivalent delivered from Cape Town or Manila — including the team lead, tooling, backup power and management — typically lands around 60–65% lower. X77 quotes exact pricing in writing after a 20-minute scoping call.
Where will my Tier-2 Technical Support be based?
Cape Town, South Africa or Manila, Philippines, matched to the hours you need. Cape Town covers US Eastern/Central, the UK, Europe and the Gulf; Manila covers US Pacific and after-hours and the Australian and New Zealand day.
Is this a freelancer or an employee?
Neither. The seat is a dedicated member of a managed pod with a working team lead, employed through our delivery hubs, working only on your account, inside your tools.
How fast can they start?
Scoping call this week, written quote in 24 hours, live within 7 days from our pre-screened bench. Onboarding included.
What if the Tier-2 Technical Support does not perform?
Any seat not meeting agreed KPIs after ramp is replaced at no cost within ten business days.
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Add a Tier-2 Technical Support to your team this week
One scoping call, a written quote in 24 hours, live in 7 days.